Customer Service Manager II

Responsible for leading a team of customer support representatives to deliver exceptional service, resolve complex inquiries, and build long-term client loyalty. The role oversees daily department operations, establishes performance metrics, implements quality assurance standards, and serves as a vital liaison between customers and executive leadership. Candidates must hold a BA Degree in Accounting, Accounting & Finance, Banking & Finance, Business Management, Economics, Management, or a related field, along with a minimum of 7 years of overall experience in the banking industry, including at least 1 year in a leadership capacity such as Assistant Branch Manager, Customer Service Manager (CSM), Relationship Manager (RM), or an equivalent position.

Posted last month in @geezjobs_ethiopia