Customer Service & Call Center Officer

About the role

GUGU Trade PLC is seeking a Customer Service & Call Center Officer for a full-time and permanent position based in Addis Ababa. The ideal candidate will hold a Bachelor's degree or diploma in Business Administration, Marketing, Customer Service, ICT, Information Management, or a related field, with relevant experience in customer service, call center operations, sales support, or CRM. Responsibilities include handling incoming and outgoing calls, providing accurate information about solar products and services, registering customer inquiries in the CRM system, and coordinating technical issues with engineering and installation teams.