Call Center Agent

The Call Center Agent manages inbound and outbound customer interactions professionally and efficiently. The role provides accurate product and service information, resolves customer inquiries and complaints, maintains detailed interaction records, and ensures high standards of customer satisfaction and key performance indicators. Applicants must hold a Diploma or Bachelor’s Degree in Marketing or related fields, with a minimum of 2 years of experience for Diploma holders or 1+ year for Bachelor's degree holders in a call agent role.

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