Customer Service Manager

We are seeking a dynamic, result-driven Customer Service Manager to oversee our client support operations, service workflows, and front-line team performance. In this leadership role, you will define customer service standards, handle escalated inquiries, analyze performance metrics, train team members, and implement operational strategies to elevate customer satisfaction and retention. Requirements & Qualifications include a Bachelor’s degree in Business Administration, Marketing, Public Relations, Communications, or a related field, along with 3 to 5+ years of progressive experience in customer service, call center operations, or client relations, with at least 2 years in a team lead or managerial capacity.

Posted 2 months ago in @geezjobs_ethiopia