IT Service Manager

About the role

Amhara Bank S.C. is seeking an IT Service Manager to oversee IT service management processes, including incident, problem, change, and service request management. The role is responsible for managing IT service delivery and serving as the primary interface for end users and business units. Candidates must hold an MSc or BSc in Computer Science, Computer Engineering, Software Engineering, Information Systems, Information Science, Management Information Systems (MIS), or a related field, with 7 to 9 years of relevant experience, including at least 2 years in a Senior Officer position.