Customer Service Manager

We are seeking a dynamic, result-driven Customer Service Manager to oversee our client support operations, service workflows, and front-line team performance. In this leadership role, you will define customer service standards, handle escalated inquiries, analyze performance metrics, train team members, and implement operational strategies to elevate customer satisfaction and retention. Candidates must hold a Bachelor’s degree in Business Administration, Marketing, Public Relations, Communications, or a related field, alongside 3 to 5+ years of progressive experience in customer service, call center operations, or client relations, including at least 2 years in a managerial capacity.

Posted last month in @geezjobs_ethiopia