Manager - Customer Support And Service

Tamrin International Trading PLC is seeking a Manager – Customer Support & Service to standardize service frameworks across subsidiaries, ensure timely resolution of customer issues, and drive customer satisfaction and retention. The role oversees call centers, helpdesks, and digital support platforms, implements CRM and omni-channel support strategies, and leverages analytics to predict customer needs. Candidates must have an MBA/Marketing degree with 8 to 10 years of experience in strategic account handling and B2B/B2C relations.

Posted 2 weeks ago in @geezjobs_ethiopia